Qualifications

Basic Requirements:

• United States Citizenship: Citizen of the United States
• (Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• Experience/Education: Experience
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR, Education
• One year above high school
• OR, Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Lead Medical Support Assistant, GS-7 Experience
• One year of experience equivalent to the [GS-6] grade level
• Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate [all of] the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff
• Ability to provide staff development and training
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Reference: VA Handbook 5005, Part 2, Appendix G45, Medical Support Assistant Qualification
• The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-7. Physical Requirements: Work is performed in an office setting in an area that is adequately lighted, heated and air conditioned
• The normal risks and discomforts typical of an office and clerical work area are included
• There are no unusual risks or safety hazards associated with this position
• The incumbent works with a computer screen and keyboard
• Some physical effort such as standing, walking, bending or prolonged sitting may be required
• The incumbent may be exposed to walking to outlying areas
• The work places no special physical demands on the employee.